FAQ's

Is your company licensed?

Yes, we are a fully licensed () company and are required to abide by the regulations set by the PCO.

How do I make a reservation?

You can book online or call us straight away on 00442081335422.

How early do I need to book my taxi?

We recommend you book your taxi a minimum of 4 hours in advance on the phone. In many cases we are able to provide vehicles on much shorter notice so please call us and check availability.

What type of vehicles do you have?

We have saloon car (up to 4 passengers + 2 Checking + 2 Hand Luggage), estate car (up to 4 passengers + 3 Checking + 3 Hand Luggage), MPV (up to 5 passengers + 4 Checking + 4 Hand Luggage) or an 8 Seater MPV (up to 8 passengers + 8 Checking + 8 Hand Luggage).

Do I have to give you my personal information each time I book a reservation?

You can open an account for free so that we keep your details with us and use it for your convenience. Call us for more information.

What method of payment do you accept?

We accept both credit or debit cards, Master card, PayPal, and cash.

When I pay my fare?

You can pay cash to driver at the end the journey. All credit or debit card payments must be paid in advance.

Do you offer child seats?

Yes. You can request if required.

Do you charge for extra luggage?

Please make sure you select the appropriate vehicle type to support the number of luggage. The driver could refuse or charge extra.

Do you have a Cancellation policy?

Yes we have a cancellation policy.the You can check it on our terms and conditions.

What do I do if my flight is delayed or cancelled?

We always check with BAA regarding flight information to keep track. If your flight is cancelled you must call our office and inform. Timethe, will wait for you for a maximum of 30 minutes AFTER the request pickup time.

Do you have a Wait-Time policy?

Yes, 30 minutes (Airport & seaport) , 15 Minutes (Other pickup locations).

Do you charge if the destination is changed?

Yes, if London to a different post code or if stopped on the way to your destination, you could be charged £10 or more.

Where do I meet the driver?

Simple, our driver will wait in front of the information desk, holding your name on a board. It will be best if you could provide us with your mobile number so that our driver can keep in touch with you during pick up.

What happens if my flight is diverted to another Airport?

Contact us as soon as possible on 0044 (0) 2086261816. We will not dispatch the driver to the other airport until you or the passenger have authorized us to do so. Additional mileage charges may be incurred.

How can I get a receipt?

you can obtain a receipt from your driver at the end of the journey or if paid online you can request a receipt on your booking page, you will receive a receipt via email.

What does the price include?

Includes Traffic delays, Flight delays, Booking administration fees. No other hidden charges.

Will I be sharing the car with anybody else?

No, this is a private transfer booked for yourself only.

I don’t know what time to book the journey for?

Please select Journey Times of the home page and check. You will get an estimated travel time for peak and were times.

What if my pick up address and destination address is not listed?

We have included many postcodes in our database, however if yours is not listed please use the contact us form, to request a quotation.tooOtherwise you can email us or call us.

Can you guarantee that you driver will be at the Airport on time?

Our drivers always make the best effort to arrive on time, however at times it is difficult to predict road traffic and other situations outside of our control. These instances are very rare and we can almost guarantee that our drivers will always be on time.

Will you meet us at any time of day?

Yes, we provide a 24 hours service. We will meet you at any time of day and there is no extra charge for unsocial hours free citation generator. The only time we levy an extra charge is at the Christmas period normally – Christmas Eve, Christmas Day, Boxing Day, New Year’s Eve and New Years Day.

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